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July 2011



                                                                                                        July 2011 Newsletter

 

Welcome to the Safety Management System (SMS) Partners newsletter! This month's newsletter includes the following articles:

  • NTSB (National Transportation Safety Board) Most Wanted List: Safety Management Systems
  • Successful SMS is based on the Culture of the Organization
  • Safety and Ethics = Better Bottom Line
  • New Features Added to SMS Pro

If there is a specific SMS topic that you would like to read about, or if you have any questions, please send us an e-mail. And of course, if you like what you are reading, please forward this e-mail to a friend!


    NTSB (National Transportation Safety Board) MOST WANTED LIST

    The Most Wanted List is an NTSB program to increase the public's awareness of, and support for, action to adopt safety steps that can help prevent accidents and save lives.



    The following article addresses one of the most wanted issues.

    Safety Management Systems

    What is the issue? For over three decades, the NTSB has expressed concern about the lack of safety management and preventive maintenance. NTSB accident investigations have revealed that, in numerous cases, safety management system (SMS) or system safety programs could have prevented loss of life and injuries. Although an impaired operator or mechanic, a broken vehicle part, or severe weather may be the initiating factor in a transportation accident, there frequently is evidence of a continuous safety problem long before the accident occurred. These programs continually monitor operations and collect appropriate data to identify emerging and developing safety problems before they result in death, injury, or significant property damage. Having identified these risks, these programs then devise interventions and evaluate how well they perform at successfully mitigating risk.

    What can be done . . . Aviation, railroad, highway and marine organizations should establish SMS or system safety programs. These programs establish processes to collect and analyze data on potential safety problems and then evaluate mitigations to resolve the safety risk before an accident happens. They help to predict and correct problems to prevent accidents, but they are also a natural complement to investigations when accidents do occur. A fundamental principle of such systems is non-punitive reporting that applies to both operating companies and the personnel involved in transportation organizations.

    SMS and system safety programs can be effective in all organizations regardless of size. It is important to have information on how to scale these programsófrom the smallest operators with just a few personnel and vehicles, to large organizations with thousands of employees and large numbers of vehicles and facilities. Regardless of the size of the organization, it is possible and necessary to foster a safety conscious environment that will identify hazards early on and mitigate the associated risks.

    Source: http://www.ntsb.gov/safety/mwl-3.html

    SUCCESSFUL SMS IS BASED ON THE CULTURE OF THE ORGANIZATION

    If you want to have a successful SMS or safety program it must become part of your organization's daily operating norm and corporate culture. Here are some one-liners that we collected over the past few years that underscore the significance of a strong safety culture.

    • Management is the linchpin of a strong safety culture.

    • Safety is the result of the organization's attitudes, policies, behaviors and culture.

    • An error is rarely the sole fault of an individual; rather it is often driven by organizational pressures, expectations and unwritten policies.

    • Human Error is one in which systems are at fault, not necessarily the people who commit the error, but the people get blamed anyway.

    • Errors can be seen as symptoms of factors like legal constraints, regulations, economic limitations, and culture and time pressure.

    • Errors are the result of the processes, decisions and culture established by the organization.

    • To improve safety, we must improve organizations as a whole.

    • Where top-drawer safety cultures exist, they are not due to a few champions but to the relentless, top-to-bottom focus on safety.

    • A study by the American Management Association indicated that actions by leaders were mostly likely to influence the behavior of others in the organizations.

    • When leaders make safety a real priority, not just a slogan or poster, but communicate and emphasize it every day in everything they do, it permeates the entire organization, resulting in reduced costs,fewer risks and highly motivated employees.

    • Creating an open, non punitive communication environment where employees are encouraged to report safety events is crucial for making a positive impact on safetyñIt solves problems before they happen.

    • Silence does not mean there is no safety problemñit could mean a huge one is waiting to happen.

    • SMS does little for organizations without a strong safety culture.

    One of the first actions you should undertake before planning your SMS is to perform an organization wide safety culture assessment. You will be surprised to learn of the perceptions, beliefs and attitudes the staff and employees have when you see the results. JDA can tailor a safety culture assessment to fit your organization providing you with both qualitative and quantitative results that will pinpoint strengths, shortfalls and issues within your organization that can be addressed before they become a major issue.

    Click here for more information.

     

    SAFETY AND ETHICS = BETTER BOTTOM LINE

    Can the "Golden Rule" be used as the basis for developing and implementing safety programs in the workplace without negatively affecting the bottom line? Yes, but it is up to safety professionals to have the moral courage to embrace ethical, not just regulatory standards, says Indiana University of Pennsylvania Safety Sciences professor Dr. Jan Wachter.

    Many aspects of the traditional approaches to safety management could be viewed as less than ethical, but safety programs based on the more ethical basis of doing the right thing are a better and sustaining basis for managing safety programs in the long run, Wachter writes in "Ethics ñ the Absurd Yet Preferred Approach to Safety Management," published in the June 2011 issue of Professional Safety.

    Laws and regulations largely inform individuals what they cannot do, but ethics instruct individuals and organizations as to what they should do. Ethics are about doing the right thing, not about not doing the wrong thing, he explains.

    Wachter supports a "safety management systems approach" in the workplace, that is, recognizing the unsafe acts, unsafe conditions and accidents are all symptoms of problems in the organizational management system. In this philosophy, senior management is ultimately responsible for building an ethical system that can effectively analyze and control workplace hazards. This means that safety is no longer a "sunk cost," but an integral function of doing business, just like quality.

    But why would management adopt this approach, especially in light of challenging economic times?

    "Perhaps the greatest economic reason to support an ethics-based approach to safety management within a capitalistic system is that prosperity generates an environment where continuing improvement and reduced risk are affordable," Wachter says.

    The bottom line: in order to catalyze management's use of an ethical safety management systems approach, safety professionals need to promote a more ethical approach to managing their own profession. This strategy requires moral courage, conviction and professional unity, including a bottom-up approach at their worksites and through professional organizations, and understanding the need to look out for workers and the public despite culture, pressure and misdirection from management and peers.

    This article was published in Newswise and sourced from Indiana University of PA June 27, 2011.

    NEW FEATURES ADDED TO SMS PRO

    Northwest Data Solutions has made some recent and valuable improvements to SMS Pro. A summary of the new SMS Pro features and enhancements follow:

    Vendor Management Module

    • Risk assess vendors
    • Evaluate or audit vendors
    • Rank vendors
    • Comment on vendors & contractors
    • Attach files/documentation to vendors

    Management of Change Module

    • Manage/document organizational change
    • This module is an adaptation/extension of the Process Description Library module

    OSHA 300 Module

    • Employee illness & injury reports
    • Logs days off or reassignments
    • Generates annual summary to post required documentation of employee injuries & illnesses

    Audit Scheduler - Calendar View

    This changes the audit work flow as:

    1. Create audit inspection form
    2. Create audit in calendar view (can be recurring)
    3. Responsible manager creates optional auditing team
    4. Conduct the audit
    5. Team lead notifies responsible manager that audit is completed
    6. Responsible manager accepts audit (findings and concern), thus stopping the audit
    7. Audit findings and concerns are managed by responsible manager

    Message Board - Can Replace Must Acknowledge and Read File

    • Aircraft or vehicle status board
    • Airport status board for latest airport/landing area conditions
    • Email reminders to those not reading messages

    Issue Manager >> Classify

    • Link related issues to focus your risk management efforts
    • Associate reported issues with vendors (requires setting up vendor management module)

    Issue Manager >> Select Issue

    • Request status update by safety manager to assigned manager
    • Automated escalation to safety committee feature for non-responsive managers

    Concept of Auditing Teams

    • Auditing team lead adds new team members to also work on audit
    • Only team lead can close audit
    • Only responsible manager can complete audit by accepting the audit


    SMS Partners is the combined expertise of several organizations to provide its customers with worldwide customized SMS solutions that will improve your safety record, prepare you for future regulatory requirements, and save you time and money.  For more information, go to the SMS Partners' website.


     

     
     

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