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Taking Care of the Client

Having worked for over twenty-five years in the fields of telecommunications and aviation, I have engaged with many major clients including Bloomberg L.P., Southwest Airlines, Lehman Brothers, MCI International and Republic Airways among others. As…



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Defining “Safe”

The Iceland Eyjafjallajokull volcano has caused quite a ruckus within the aviation industry over the past 10 days, but it’s not the volcano or flight safety in ash clouds that I’m writing about. While reading…



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Safety “Aha” Moments

CBS recently aired a new show, “Undercover Boss,” just after the Super Bowl. The first episode featured Waste Management President Larry O’Donnell. At the very beginning, Mr. O’Donnell shared a story about how his daughter…





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SMS: Are you Proactive or Reactive?

Safety Management Systems (SMS) is a hot topic, a buzzword, and soon to be a requirement. The International Civil Aviation Organization (ICAO) has stated that all member countries should have established SMS requirements for operators…